Privacy policy

Grahak Seva ("we", "our", or "us") is committed to protecting the privacy of our users ("you", "your"). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the Grahak Seva app or website.

Information We Collect

We may collect the following types of information:

  • Personal Details: Name, phone number, email address, delivery address
  • Location Data: To provide accurate delivery services (with permission)
  • Order Information: Products ordered, time, vendor, payment method
  • Device & Usage Info: App version, device model, IP address, crash logs
  • Payment Info: UPI or card-related data (processed via secure third parties)

How We Use Your Information

We use your data to:

  • Process and deliver your orders.
  • Improve app performance and features.
  • Send order updates, promotions, and service messages.
  • Prevent fraud and ensure security.
  • Provide customer support.

Sharing Your Information

We do not sell your personal information. We may share data only with:

  • Delivery partners (to fulfill your orders)
  • Payment gateways (for secure transactions)
  • Legal authorities (if required by law)

Data Security

We use industry-standard security practices like:

  • End-to-end encryption
  • Secure APIs
  • Role-based data access Despite this, no method of transmission is 100% secure.

User Rights

You have the right to:

  • View or update your personal details
  • Request deletion of your account/data
  • Opt out of promotional messages

For any privacy-related requests, email us at grahakseva247@gmail.com

Information Collected while Using the Application

While using Our Application, in order to provide features of Our Application, We may collect, with Your prior permission:

  • Information regarding your location

We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company's servers and/or a Service Provider's server or it may be simply stored on Your device.

You can enable or disable access to this information at any time, through Your Device settings.

Children’s Privacy

Grahak Seva is not intended for children under 13. We do not knowingly collect data from children.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Third-Party Links

Our app may contain links to third-party apps or websites. We are not responsible for their privacy practices.

Changes to this Policy

We may update this policy from time to time. Changes will be posted on this page with a new “Effective Date”.

Web Beacons

We may also use web beacons or similar technology to help us track the effectiveness of our communications.

Advertising Cookies

We may use third parties, such as Google, to serve ads about our website over the internet. These third parties may use cookies to identify ads that may be relevant to your interest (for example, based on your recent visit to our website), to limit the number of times that you see an ad, and to measure the effectiveness of the ads.

Google Analytics

We may also use Google Analytics or a similar service to gather statistical information about the visitors to this Site and how they use the Site. This, also, is done on an anonymous basis. We will not try to associate anonymous data with your personally identifiable data. If you would like to learn more about Google Analytics, please click here.